Shipping policy

SHIPPING POLICY

Last updated: June 2026

Thank you for shopping with Ondres_Moto.

All products sold through our store are made on demand and produced only after an order has been placed. Because of this, production and shipping times may vary.

ORDER PROCESSING

Orders are typically processed within 2–7 business days before shipment.

During periods of high demand, holidays, or special promotions, processing times may be longer.

Once your order has been produced and shipped, you will receive a shipping confirmation email containing tracking information, if available.

SHIPPING DESTINATIONS

We currently ship to:

Slovakia
Czech Republic

If your country is not listed, please contact us before placing an order.

ESTIMATED DELIVERY TIMES

Because our products are manufactured on demand, delivery times are estimates only and cannot be guaranteed.

Estimated delivery times after shipment:

Slovakia:
3–10 business days

Czech Republic:
3–10 business days

Actual delivery times may vary depending on carrier performance, weather conditions, customs procedures, public holidays, and other circumstances beyond our control.

SHIPPING COSTS

Shipping costs are calculated at checkout and displayed before payment is completed.

LOST OR DELAYED SHIPMENTS

We are not responsible for shipping delays caused by carriers, customs authorities, weather conditions, or other circumstances outside our control.

If your package appears to be lost, please contact us at:
ondrej.k2922@gmail.com

INCORRECT SHIPPING INFORMATION

Customers are responsible for providing accurate shipping information.

If an order is returned due to an incorrect or incomplete address provided by the customer, additional shipping charges may apply before the order can be resent.

DAMAGED PACKAGES

If your order arrives damaged, please contact us within 14 days of delivery and include: